Platform Features

AI Customer Support
That Actually Works

Automate 80% of support queries, add voice AI, and grow revenue — all from a single GDPR-compliant platform hosted in EU data centers. Vollständig DSGVO-konform für den deutschen Markt.

AI Support Agent

Handle 80% of Queries Automatically

SupBot's AI support agent understands context across entire conversations — not just the last message. It remembers what the customer said three messages ago and responds accordingly, just like a skilled human agent would.

Connect your knowledge base, help docs, and FAQs in minutes. The AI learns your product vocabulary, tone, and policies — and keeps improving from every resolved ticket.

When a query is too complex or the customer requests a human, SupBot hands off seamlessly to your team with full context in seconds. No dropped threads, no frustrated customers repeating themselves.

  • Multilingual (EN, DE, FR, ES)
  • Available 24/7
  • Learns from feedback
  • Human handoff in seconds
SB
SupBot Agent
● Online
Hi! I'm here to help. How can I assist you today?
My order hasn't arrived and it's been 5 days.
I'm sorry to hear that! Let me look up your order right now. Could you share your order number?
It's #ORD-94821
Found it! Your order shipped on Monday — it's currently with DHL and arrives tomorrow before 6pm. Here's your tracking link 📦
Voice AI

Your Customers Can Now Just Speak

Add a voice layer to your support with WebRTC-powered voice interaction directly in the browser — no apps, no downloads. Customers can describe their problem naturally while SupBot transcribes, understands, and responds in real time.

Phone support integration means SupBot handles inbound calls at scale. With natural language understanding tuned for German and English, it reduces misunderstandings that plague generic voice bots.

  • WebRTC voice
  • Phone integration
  • German + English optimized
  • Real-time transcription
Live voice interaction
“Ich brauche Hilfe mit meiner Bestellung…”
Transcribing in real-time · German · EN
Sales Intelligence

Turn Support Into a Revenue Channel

Every support conversation is a revenue opportunity. SupBot's sales intelligence layer identifies upsell moments in real time — when a customer mentions a use case your premium plan covers, SupBot surfaces the right offer at the right moment.

Sentiment analysis flags conversations with purchase intent and routes them immediately to your sales team with full context — warm leads, not cold calls. Connect to your CRM and see every conversation tracked automatically.

  • Lead scoring
  • Sentiment tracking
  • CRM sync
  • Revenue attribution
Monthly revenue from support conversations
+38% ↑
revenue from AI-identified upsells
GDPR / DSGVO

Built for European Privacy Standards

Vollständig DSGVO-konform — SupBot was designed from the ground up to meet European data protection requirements. All data is processed and stored exclusively in our Frankfurt, Germany data center with no transatlantic data transfers.

Consent flows are built in and configurable. Data minimization is enforced at the collection layer. Customers can invoke their right to erasure (Art. 17 GDPR) with a single click — and the data is gone within 24 hours.

  • Consent management
  • Data minimization
  • Right to erasure (Art. 17)
  • Hosted in EU (Frankfurt)
  • DSGVO Art. 17 — Right to erasure
  • Frankfurt, DE data center
  • Consent flows built in
  • Audit-ready compliance logs
Multi-Tenant

One Platform, Unlimited Brands

Agencies and enterprises managing multiple client bots get first-class multi-tenant support. Each tenant gets its own isolated data environment, custom branding, and independent configuration — all managed from a single dashboard.

White-label mode lets you deliver SupBot under your own brand. Role-based access control means your clients see only their data, and your team can manage everything without switching accounts.

  • Isolated data per tenant
  • Custom branding
  • Role-based access
  • White-label option
Active tenants
Acme GmbH
3 bots · DE
Alpine Store
1 bot · AT
HelvetiaShop
2 bots · CH
EuroRetail
5 bots · EU
Easy Integration

Live in Under 5 Minutes

Drop one script tag into your website and SupBot is live. No backend changes, no complex configuration — just paste, publish, and watch the conversations start. Shopify and WordPress plugins make it even faster for store owners.

  • 1 script tag
  • Shopify plugin
  • WordPress plugin
  • REST API + Webhooks
index.html
<!-- Add before </body> --> <script src="https://cdn.supbot.com/v2/widget.js" data-bot-id="YOUR_BOT_ID" data-lang="de" async ></script> <!-- That's it. Seriously. ✓ -->
2,000+
conversations / day
98%
satisfaction rate
< 2s
response time
50+
companies trust us

See How We Compare

Traditional support teams and generic chatbots can't match what SupBot delivers.

FeatureSupBotTraditional SupportGeneric Chatbot
Setup time< 5 minutesWeeks1–3 days
LanguagesEN, DE, FR, ESTeam-dependentEN only
GDPR built-in~
Voice AIPhone only
Learns over time✓ ContinuousManual updates
PriceFrom €49/mo€3k–€10k/mo€199+/mo

Common Questions

Is SupBot GDPR compliant?
Yes — SupBot is fully GDPR (DSGVO) compliant. All data is stored exclusively in our Frankfurt, Germany data center. We provide built-in consent management, data minimization enforcement, and support for all data subject rights including the right to erasure under Art. 17 GDPR. A Data Processing Agreement (DPA) is available for all plans.
Which languages does SupBot support?
SupBot currently supports English, German (Deutsch), French (Français), and Spanish (Español). The AI and Voice AI are specifically optimized for German-language conversations. Additional languages are on the roadmap — contact us if you need a specific language prioritized.
How long does setup take?
Most customers are live within 5 minutes. Simply paste one script tag before the closing </body> tag on your website, connect your knowledge base or FAQs, and SupBot is ready. Shopify and WordPress plugins make it even faster for store owners.
Can I use SupBot on my existing website?
Yes. SupBot works on any website — regardless of the technology stack. We provide a lightweight JavaScript snippet, a Shopify app, a WordPress plugin, and a REST API for custom integrations. There is no backend setup required for the standard widget.
Is there a free trial?
Yes — SupBot offers a 14-day free trial with no credit card required. You get access to all features on the Business plan during the trial, including Voice AI, Sales Intelligence, and multi-bot support.
Where is my data stored?
All data is stored in our dedicated servers in Frankfurt, Germany (EU). We do not transfer data outside the European Economic Area (EEA). This ensures full compliance with GDPR, DSGVO, and the EU AI Act framework. Infrastructure partners are certified to ISO 27001 and SOC 2.

Ready to See the Difference?

Join 50+ European companies automating customer support with SupBot. Start your free 14-day trial — no credit card required.